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FAQ

Details, details!

When will I receive my order?  And what does Made to Order mean? 
Orders are processed and shipped Monday through Friday, USPS does not pick up or deliver on weekends.  In our store we have items that are In Stock and Made to Order.

Before your order ships, please allow 1 - 2 business days for In Stock items to be processed.  If you have Made to Order items in your order, it can take between 3 to 7 business days for the items to be made depending on our order volume.  We prefer this process than mass produced items to make each item unique.  We understand that our customers LOVE our products and want them right away so we are working to improve our processing time.  For art prints, we ship out your order within 3 days.
 
Please note that choosing an expedited shipping method will not reduce our production time but, once the order is complete we will ship the order under the method you originally chose during checkout

I have not received an email regarding my order.  What happen to it?
Usually, internet trolls are the main reason for eating all of order confirmation emails.  Sometimes they dislike the taste so they end up throwing it in your spam folder.  If they are not in the spam folder you may have an outdated email address.
If you have not received an order confirmation email or a tracking number and would like to receive it, please email Customer Service at info@shopxsn.com 

What payment methods are available?
We accept BTC, Visa, Mastercard, Discover, American Express and PayPal. Sorry, prepaid credit cards, checks, cash or gift cards are not accepted. 

When will I be charged for my order?
For all credit card purchases, your card will be charged immediately. Same with PayPal and BitCoin

I can't checkout!  The site is giving me an address error.  What do I do?
Because we take security measures very seriously we have our fraud protection filters up at the highest level.  This means all information provided by the customer MUST be verified by the bank before an order can be placed.  This also means that if your bank does not offer verification service, our fraud protection filter will reject it.  

Do I need to pay taxes on my purchase?
For all orders shipping to California and New York, state sales tax will be applied at the time of checkout. For all international orders, you are subject to additional Import/Duty Fees and/or VAT or other local taxes that are not reflected in the order. Any such additional fees or taxes are the sole responsibility of the customer and may be charged at the time of delivery.  

Where can I ship my order?
We ship anywhere in the United States, Canada and almost anywhere in the world for most products. We do have exceptions for certain licenses due to geographical licensing agreements. Marvel products will only be to shipped to Canada and USA. Star Wars products can only be shipped to USA. Meltdown / Mighty Fine / WeLoveFine is not responsible for any extra duty charges.

What is your return policy?
Sometimes things happen in transit. If your item arrives broken in incorrect, send it back unworn/unused, and original packaging and invoice must be included. We'll send you an email as soon as your return has been received and processed. This may take 3 to 5 business days for the refund to post depending on the card issuing bank.

Return Instructions
​We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please include a note of whats wrong with the items you are returning. You can send items back to us at the address below:

Meltdown Returns
7522 Sunset Blvd.
Los Angeles, CA 90046 

Please note: Most of the merch here is limited edition or exclusive runs. We may not have a replacement. A refund will be issued back to your account upon receipt of goods.

*Please email Customer Service info@shopxsn.com with your question if you do not see it above. 

 

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